Community Manager

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  • Full Time
  • Denver

WHO YOU ARE

You’re a creative thinker and writer who can adapt seamlessly to any brand voice you meet. Social is your medium of choice: not only do you know what you like to see from brands on social, you know how it all comes together. You’ve got enough front-line community management experience to understand just how creative managing a community can get, especially when it’s done well. Now you’re ready to take the wheel on several exciting national Food and Beverage brand channels and shape them to be disruptive, future-forward, and industry best-in-class.

WHAT YOU’LL DO

As the Community Manager at Blue Bear, you’ll be responsible for maintaining the voice and spirit of the brands in your care. Equal parts writer and social tactician, you’ll be posting on-brand content while managing your clients’ community dynamics by quickly and creatively responding to trending and real-time opportunities. You’ll work alongside our team to ensure overall processes are smooth, contribute to weekly and monthly reporting, and collaborate with creative teams to ensure that ideas are social-first.

RESPONSIBILITIES 

  • Manage your clients’ social communities by responding to customer and fan messages in the brand’s specific voice in a timely and engaging manner, growing and nurturing online communities 
  • Contribute to weekly and monthly reporting to track community management efforts against overarching brand goals
  • Monitor competitive industry activities via social listening platforms and surfacing relevant insights and opportunities
  • Coordinate with the Social Media Manager to develop communication and crisis management strategies 
  • Work closely with Guest Relations departments to develop frameworks for guest complaints and inquiries
  • Build and strengthen clients’ influencer networks and look for new influencers to engage and partner with
  • Look for and implement new tactics for developing the community
  • Stay up-to-date with social media and digital technology trends
  • Send surprise & delights to strengthen relationships with passionate fans 
  • Perform keyword searches, hashtag & listening analyses to look for new opportunities to engage with online communities and discover new opportunities 

REQUIREMENTS

  • Excellent understanding of social media platforms, including their respective strengths, nuances, success metrics, and relevant demographics
  • Top-notch writing and customer service skills: you can communicate concisely yet warmly over various media
  • Prior community management experience for a large brand or demonstrable experience building personal online personas or accounts with strong engagement
  • Experience with Sprinklr and Netbase a plus but not required
  • Proven success working in fast-paced, super-collaborative team environments
  • Independent yet communicative and team-oriented
  • Equal parts confidence, humility, and desire to learn
  • A friendly, smart, objectively awesome human
  • Must be able to check social media platforms over the weekends and respond to emergency situations when/if needed
  • Strong relationship building skills
  • Highly detail-oriented and organized
  • Critical-thinker and problem-solver

WHERE YOU’VE BEEN

  • 2-3 years of agency or brand-side experience in a copywriting or community manager role
  • Bachelor’s degree in Advertising, Marketing or relevant field 
  • Candidates must be able to demonstrate a track record in developing social media content, editing copy, and engaging with an audience.

BENEFITS

  • Company Health, Dental & Life Insurance
  • Generous PTO and Vacation Policy
  • Health & Wellness Program
  • 401K Offering
  • Dog-Friendly Office Environment
  • Occasional Free Lunch
  • Salary: Competitive

INTERESTED? SUBMIT YOUR APPLICATION HERE:

To apply for this job please visit www.bluebearcreative.co.

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